Brandon Conner

Business Transformation & Analytics Leader

Brandon Conner

Making complex businesses work better.

Senior Director with experience across operations, business intelligence, analytics, and organizational change. I focus on connecting people, processes, and technology to solve problems and improve how businesses operate.

Brandon Conner

About

I've always been curious about how things work and how they could work better. That curiosity has shaped my career across business intelligence, operations, revenue strategy, and business transformation. Along the way, I've learned that understanding a problem is often just as important as solving it.

I enjoy learning new things, whether it's technology, programming, leadership, or something completely unrelated to work. I'm always looking to expand my knowledge, but what motivates me most is finding practical ways to apply what I've learned and seeing the results.

When approaching a business challenge, I start by talking to the people closest to the work. I ask questions, listen to different perspectives, and work to understand the bigger picture. From there, I examine the data, challenge assumptions, and identify opportunities for improvement. Sometimes the answer is technology. Sometimes it's a process change. And sometimes it's simply getting people aligned.

As a leader, I believe in giving people the trust, support, and ownership to succeed. I welcome different perspectives and don't expect to have all the answers. I'm willing to change direction when someone brings a better approach, but I also recognize that progress requires decisions. I've learned that making a well-informed decision and adjusting along the way is often better than waiting for perfect information.

Outside of work, I enjoy live music, playing guitar, and building technology projects. I appreciate having interests that keep me learning, experimenting, and exploring new ideas.

Expertise

Where I focus

Experience across business operations, analytics, technology, and organizational change.

  • Business Transformation

    Connecting strategy with execution to improve how businesses operate. My experience includes process improvement, technology adoption, and organizational change, with a focus on practical, lasting improvements.

  • Revenue Operations

    Experience across the customer lifecycle, from contact center operations and lead generation to sales, customer relations, and collections. I connect people, processes, and technology to improve how teams work together.

  • Business Intelligence & Analytics

    My background spans business intelligence, performance measurement, forecasting, automation, and predictive modeling. I combine technical knowledge with operational experience to make complex information useful for the people making decisions.

  • Operational Leadership

    Experience leading teams and managing complex, high-volume operations. My background includes workforce planning, performance management, and developing people, with an emphasis on building strong teams and improving day-to-day execution.

Experience

  1. 2017 – Present

    Director → Senior Director

    Operations, Customer Lifecycle & Analytics

    Broadcast Music, Inc. (BMI)

    My experience at BMI spans contact center operations, lead generation, and revenue operations. Over time, my work has expanded from leading large-scale customer-facing teams to driving cross-functional initiatives involving analytics, technology, process improvement, and business transformation.

  2. 2016 – 2017

    Senior Business Analyst

    CAN Capital

    I worked at the intersection of business operations and analytics, using reporting, performance analysis, and process improvement to help teams better understand their operations and make informed decisions.

  3. 2007 – 2016

    Analyst → Senior Analyst

    Business Intelligence & Workforce Management

    Comcast

    My time at Comcast built my foundation in business intelligence, workforce management, and operational analytics. I gained hands-on experience in reporting, performance measurement, and workforce planning, developing the technical and analytical skills that would shape the rest of my career.

Education

  • Master of Business Administration (MBA)

    University of Southern Indiana

    Concentration in Data Analytics

  • Bachelor of Science in Business

    Trevecca Nazarene University

    Magna Cum Laude

  • Associate of Applied Science in Computer Information Technology

    Volunteer State Community College

    Cum Laude

Contact

Let’s connect

I'm always open to connecting, exchanging ideas, and exploring new opportunities. Feel free to reach out.